F Bagee's Privacy Policy — Your data is safe with us

Welcome to F Bagee. When you register on our platform, place bets, or use any of our services, you share certain personal information with us. This Privacy Policy explains how we collect, use, and protect that information — and what rights you have.

F Bagee believes privacy is not just a legal obligation — it is a moral commitment to our members. Our privacy policy is built on three core principles: Transparency, Control and Protection।

This Privacy Policy applies to all F Bagee services — including the website, mobile app, Live Chat, and email communications. By using our platform, you agree to this policy.

F Bagee only collects the information that is genuinely necessary to provide its services. Requesting excessive or irrelevant data goes against our policy.

Information collected directly from you:

Automatically Collected Information:

• Device Information: device type, operating system, browser version.
• IP address and approximate geographic location.
• Platform Activity Logs: login times, bet history, page visits.
• User behaviour is analysed through cookies and tracking technologies.

F Bagee uses your information only for specific, legitimate purposes. We never use your data in ways that are irrelevant or unnecessary.

1. Account Management: To verify registration, confirm logins, and ensure account security.
2. Identity Verification (KYC): To verify age and prevent fraud and money laundering.
3. Payment Processing: To process deposits and withdrawals and maintain transaction records.
4. Customer Support: To address your complaints or queries.
5. Promotions & Offers: To send you relevant offers based on your preferences (you can opt out at any time).
6. Platform Improvement: To analyze and improve service quality and the overall user experience.
7. Legal Obligations: To comply with applicable laws and meet regulatory requirements.

F Bagee never sells your personal data. However, limited information may be shared with trusted parties in specific circumstances:

When your information may be shared:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions.
• Identity Verification Services: With authorized third parties to complete the KYC process.
• IT & Security Partners: Third-party service providers that support the platform's security and technical operations.
• Legal authorities: When required by court order or legal obligation.

F Bagee follows industry-leading standards to protect your data. Our security measures are multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Data Encryption: Sensitive stored data (such as identity document details) is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP-based verification for an extra layer of account security.
• Regular Security Audits: Regular penetration testing conducted by independent security experts.
• Limited Access: Only authorized personnel have access to data on a need-to-know basis.
• 24/7 Monitoring: Real-time monitoring system to detect suspicious activity.

Please note that no method of transmission over the internet is 100% secure. Keeping your account password strong and never sharing it with anyone is also essential to your security.

F Bagee uses cookies on its website so you don't have to log in every time, the platform loads faster, and your preferences are remembered.

You can disable optional cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

F Bagee does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For as long as your account remains active, and for 5 years after closure (for legal compliance).
• Transaction Records: Up to 7 years, in accordance with Bangladesh's financial regulations.
• KYC Documents: Up to 5 years from the date of verification.
• Customer support records: Up to 2 years from the date of last contact.
• Analytics Data: Stored anonymously for up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

As an F Bagee member, you have full control over your personal data. You may exercise the following rights at any time:

To exercise any of these rights, email us at support@fbagee.im. We aim to respond within 30 days.

F Bagee strictly does not collect information from or provide services to anyone under the age of 18. Age verification is in place at the point of registration.

If we become aware that data has been collected from anyone under the age of 18, it will be deleted immediately and the associated account will be closed.

If you believe your child has registered on F Bagee, please contact us — we will take prompt action.

F Bagee may update this Privacy Policy from time to time. For significant changes, members will be notified by email or via a platform notification.

The date of any update will always be shown at the top of this page under "Last Updated". We recommend reviewing this page regularly.

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team:

We typically respond within 24 hours. For urgent matters, Live Chat is the fastest way to reach us.